Thank you for shopping at Petstrendi! We want you to be completely satisfied with your purchase. Please review our policy below to understand how returns and refunds work for our online store.
1. Returns
- You may request a return within 14 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
- Certain items (perishable goods, personalized pet products, grooming items) may be non-returnable for hygiene and safety reasons.
2. How To Initiate a Return
- Email us at info@petstrendi.com with your order number, item name, and reason for return.
- We will provide you with detailed instructions for returning your item.
- Please do not send your purchase back to the manufacturer or supplier directly.
3. Refunds
- Once your returned item is received and inspected, we will notify you via email.
- If your return is approved, your refund will be processed and applied to your original payment method within 5–7 business days.
- Original shipping charges are non-refundable.
- For late or missing refunds, please contact your bank or payment provider first. If you still need support, reach out to us at info@petstrendi.com.
4. Exchanges
- We only replace items if they are defective or damaged on arrival. If you need to exchange for the same item, email us at info@petstrendi.com within 48 hours of delivery, including pictures of the product and packaging.
5. Order Issues & Cancellations
- Orders may be cancelled within 12 hours of purchase for a full refund, as long as items have not shipped.
- If the wrong product is received or your item arrives damaged, contact us immediately at info@petstrendi.com with clear photos and order details.
6. Return Shipping Costs
- Customers are responsible for return shipping unless the return is due to our error or a defective/damaged item.
- We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned items.
7. Contact
If you have any questions about returns, refunds, or exchanges, please email us at info@petstrendi.com. We are happy to assist and resolve any issues as quickly as possible!
Petstrendi reserves the right to amend this policy at any time. Please review this page regularly for updates. Your satisfaction is our top priority—shop with confidence!